Greene, an RMG Direct company, was founded as Greene & Associates in 1988. Greene, now operating under its parent company name of RMG Direct, Inc., functions as an outbound telemarketing and inbound call center services agency, specializing in business-to-business and qualified business-to-consumer programs. Greene's corporate headquarters is located in Lincolnshire, Illinois, with call centers in Independence, Iowa, and in Monona, Iowa. As a medium-sized firm, Greene has the capacity to handle a wide range of campaigns, of just about every imaginable type and volume, while in each maintaining the highest level of client service in the industry.
Greene's mostly full-time telesales representatives enjoy excellent working conditions and one of the most competitive salary and benefit packages in the industry. The management team has exceptionally strong experience on both the client and agency side.
Greene continues to be named to Customer Interaction Solutions magazine's "Top 50 Outbound Teleservices Agencies" list. Greene maintains active memberships in the Direct Marketing Association (DMA), 
the Specialized Information Publishers Association (SIPA),and the Chicago Association of Direct Marketing (CADM). As a member of such organizations, Greene is dedicated to maintaining the highest level of compliance to all laws concerning telemarketing and the development of industry best practices.
Since the company's founding in 1988, Greene has shown a consistent pattern of revenue growth. Greene's conservative yet aggressive style has led to a focus on reinvestment in the company. In September 2005, Greene was acquired by, and became a fully owned subsidiary of, RMG Direct, Inc., headquartered in Lincolnshire, IL.
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Our Program Development department, working hand-in-hand with Client Services, makes your program and the achievement of its goals a reality. Program Development writes the telemarketing scripts and call guides, and prepares the lists of names, companies, and organizations for calling. Program Development plays a major role in the training of telesales representatives on new programs and reviews monitoring and program feedback reports to ensure that your goals are being met. Members of our Program Development staff typically have had several years of teleservices experience and, usually, years of supervisory experience in a call center environment. Some have brought a great deal of experience from other teleservices agencies.
Telemarketing Supervisors at Greene are responsible for meeting high standards for the production and quality work of the teams of individual representatives under their charge. They must also relay accurate, complete communication from the production manager to their individual team members, produce program tallies and reports, handle shift setup and completion, and work cooperatively with other supervisors. Greene's supervisors have considerable experience on the phones, and some have brought us supervisory experience from other companies.
The quality control department verifies the orders generated by the telesales reps to ensure that the quality of orders, leads, and accompanying data, meets our Clients' standards.
Quality Control Representatives have had at least one year and, usually, several years' experience on the phones, performing the actual calling on teleservices programs, assisting with monitoring and coaching and, often, supervising other telemarketing representatives. Quality Control representatives are selected in part for their having a history of outstanding performance in all of the above, and of being sticklers for quality in these and other positions.
is why our Clients who send invoiced orders have higher pay rates and lower incidences of products being returned, why leads generated more often lead to actual sales for our clients, and why data captured for them is accurate. It is also why previous clients who have tried other firms so often come back to Greene.
Greene, an RMG Direct company, was founded as Greene & Associates in 1988 as a consulting firm by teleservices industry veteran Henry Greene.
In the several years following the company's founding, Henry Greene found his clients needing the kinds of services - telemarketing on an outsourced, turnkey basis - in which he had so much experience and expertise. Henry began hiring and training professional telemarketing representatives, who did the actual calling on his Clients' programs. The firm continued to grow.
Greene is now a fully owned subsidiary of RMG Direct, Inc., headquartered in Lincolnshire, IL, led by its President and long-time former vice president and general manager, Randy Greenberg. Its call centers are in Iowa; in the towns of Independence, and Monona. Greene offers outbound telemarketing, inbound call-receiving, customer care, and blended calling programs, and such service-enhancing features as fully automated predictive dialing, preview dialing, digitally recorded sales verification, live call transfer, and web-enabled sales aids.
Greene continues to be an industry leader, perennial winner of Customer Interaction Solutions magazine's "Top 50 Outbound Teleservices Agencies", placing higher on this list each year. Greene adopts all industry best practices, and continues to adhere to the most stringent Do-Not-Call procedures, which were the standard at Greene before they were requirements for the industry.
About 80% of Greene's volume is business-to-business, and about 60% of that is in the company’s long-time core competency as a vertical market, professional publishing. Greene still actively performs and pursues work in the qualified consumer arena : consumer-directed publishing, clubs, continuities, insurance, mortgages, and other financial services. Greene also serves and seeks business-to-business clients in sales lead generation, appointment setting, and database updates.
Greene maintains active memberships in the Direct Marketing Association, the teleservices council of the DMA, is a member and recommended supplier to the Specialized Information Publishers Association, and the Chicago Association of Direct Marketing (CADM). As such, Greene is dedicated to maintaining the highest level of compliance to all laws concerning telemarketing and the development of industry best practices.
Additionally, for the year 2010, Greene was once again named to the Customer Interaction Solutions magazine "Top 50 Outbound Teleservices Agencies" list, an honor Greene has been awarded several years running.
