Greene, an RMG Direct company, is registered and bonded in all states where required. As teleservices is our only business, Greene stays abreast of legal developments concerning our industry, particularly new legislation. Greene stays current with these developments through the various print and online resources serving the teleservices industry, by retaining legal counsel, and through other means. Additionally, Greene retains the services of the firm Creative Compliance, which alerts us to legislative and regulatory changes affecting our industry at both state and federal levels. This helps us to further protect our clients' teleservices investments.
Upon our receiving a new list for calling, Greene scrubs the list against the federal, state, and internal do-not-call lists we maintain. This is prior to our loading the new list onto our automated system. A new client wanting Greene to do business-to-consumer (rather than business-to-business) calling must supply Greene with their SAN (Subscription Account Number) to facilitate this process. Greene takes an additional step in this process by utilizing the services of the firm Possible NOW, a leading provider of internet-based do-not-contact compliance services. The company combines its extensive background in consumer privacy preference management with technology expertise, to ensure full regulatory compliance.
Greene can adapt abandoned-call rates and other abandoned-call parameters (i.e., no two consecutive abandons to the same household, the same day) to the requirements of the Client. In terms of our reporting, Greene can provide daily reports with the abandoned-call rate, by application.
With inbound campaigns, Greene can receive the caller's telephone number, and display that number to the inbound teleservices representative.
For outbound telemarketing programs, we can send the party being called a phone number unique to the particular campaign. The party being called can then see that number on their caller ID display as the one from which the call is originating.
To further ensure compliance with the FTC's Telemarketing Sales Rule, the S.E.R. Ensercle system offers the ability to play a recorded message to the person answering the call. This message would be played if a sales representative is not available to speak with the party being called within two seconds of the answering party’s picking up. The message would once again be unique to the campaign, and would state the name and phone number of the company on whose behalf the call is being placed.
Greene retains digital recordings, particularly of wrap-ups and verifications of orders and other call-related data , archiving the recordings for at least 2 years.
Abandoned-Call Rates
Playing of Recorded Messages to Answering Party: