I have been impressed with the quality of reps that Greene employs. Their reps not only know our products, but they also know our customers. They represent our company professionally and treat our customers the way we want. Besides telemarketing, they also suggest ideas on our various programs and ways that we can help increase revenue. They also think of the client's best interest, not just their own.

Greene, an RMG Direct company performs:

• Outbound TeleServices Programs, including
  • Direct Sales: Generating orders directly by phone
  • Sales Lead Generation
  • Appointment Setting
  • Data Capture and Database Updates
  • Outbound Conference and Seminar Registration
• Inbound Sales and Customer Service Programs:
  • Selling and Order-taking
  • Customer Care
  • Inbound Conference and Seminar Registration
• Blended Calling Services. During a primarily outbound program, we can receive inbound calls as needed, and the inbound call takes priority.

To support these various types programs, Greene offers, at no additional cost, the following services:

• Full-service Scripting
• Do-Not-Call List Scrubbing
• Electronic File Output and Delivery
• Emailed Confirmation Letters
• Custom Reporting
• Quality Control
• Monitoring
• Ongoing Communication with a dedicated Client Services Representative throughout your program

Client Services:
Outstanding service to clients has been one of Greene's hallmarks throughout its history. You can therefore expect all of your programs to receive the personal attention of Greene’s dedicated Client Services staff. They will be the primary liaison from our organization to yours. From your program's inception, these teleservices professionals will interface with your representatives throughout the program, and through your entire relationship with Greene. This interaction plays an important role in all aspects of a campaign; from the design of the call guide, through any script refinements you request or approve, or any other program changes; whether due to changes in products, services, or benefits being offered, in your target audience, or in your marketing goals.

We Encourage Your Involvement in Program Training
At the outset of your program, Greene encourages you to take part in the product- and/or program- specific training of our telesales representatives. You may take a hands-on approach to this training - which may include visiting our call centers - or you may delegate to Greene as much of the training as you like. If it would be practical for you, we encourage you to come in person to our call center and speak with our representatives. You can take part in the classroom training, and personally critique those first live presentations during the initial monitoring. This live participation in the training will enable you to pass along your knowledge and enthusiasm for your product or service to our representatives at the program's critical early stages. This will ensure the highest possible level of our representatives' knowledge and effectiveness on the phone, and the greatest success of your program.

If it would be more feasible for you to take part in the training via conference call and then monitor calls remotely, you can still achieve much of the same transference of knowledge and enthusiasm as you could by being there in person.
Finally, if necessary, we can even do the training entirely on our own, provided you give us sufficient information on any products or services being offered in your program, your review and approval of the scripted call guide we develop, your stated goals for the program and, where applicable, some product samples. All else being equal, the greater your involvement is, the greater will be your program's chances for success; however, all can succeed!

Constant Accessibility
Throughout your relationship with Greene, our Client Services staff can be reached immediately or will return your phone calls or emails as soon as possible, usually within one hour. You can ask questions, propose changes, and get updates regarding your program. We will also contact you concerning developments in your program, keeping our overall communication multilateral and proactive.

Monitoring to Ensure Your Success
Throughout your relationship with Greene, you will have complete monitoring capabilities, both remote and on-site. This enables you to give valuable feedback to our client services department, and they to our front-line supervisors, regarding our teleservices representatives' handling of their calls; from initial presentation, to answering customer questions and making courteous, effective counterstatements, to wrap-up.

Regular Reporting
Reporting is one of Greene's inherent strengths as a company.  Our Clients often comment on the accuracy, completeness, and timeliness of our reports. Greene’s flexibility in this area - customizing and tailoring reports to your needs and specifications, so you can easily evaluate and make decisions that will enhance the results of your program - adds another dimension to the value of this service.

All of the above constitutes our commitment to our relationship with you, our Client, and to your programs' being dynamic and progressive in terms of both sales results and effective customer relationship management. Finally, Greene is committed to providing new ideas designed to drive down acquisition costs. You will therefore find Greene to be frugal with your teleservices investment, and that Greene will both schedule programs and allocate talent so that they will deliver the greatest results.